Customer Information

Advanced Bookings
We operate a booking system for the casual hire of our facilities, which can be made up to seven days in advance from 9am. To be fair to all of our customers, we only accept one booking per telephone call between 9am and 10am.

Arrangements for Special Events or Block Bookings should be made through our Facility Hire Duty Manager.

Cancellations
"We require 48 hours notice of cancellation for all bookings. Customers giving less than 48 hours notice or those who fail to attend pre-booked activities will be charged the full casual fee for the activity in question, unless we are able to re-sell the place.

Please note that this rule also applies to ISOSPA members.  Cancellations can be made by telephone or in person. Customers with payments outstanding will be placed on default until full payment is received, further bookings will not be permitted until the default has been cleared